SHIPPING & DELIVERY POLICY

Last updated: May 2026

DIGITAL DELIVERY

All SongAlways products are custom digital products delivered electronically. No physical product will be shipped.

Your completed personalized song will be delivered to the email address provided during checkout as a downloadable audio file.

DELIVERY TIMEFRAMES

Service	Estimated Delivery
Standard Delivery	5–7 days
24-Hour Rush Delivery	Within 24 hours

Delivery times begin once all personalization details have been submitted successfully.

Many orders are completed sooner depending on current order volume.

HOW IT WORKS

1. Place Your Order

Complete your order and share the details, memories, and personalization information for your song.

2. We Create Your Song

Our team creates your personalized song using the story and information you provide.

3. Digital Delivery

Once completed, your song will be delivered directly to your email with downloadable audio files.

DELIVERY ISSUES

If you do not receive your delivery email within the expected timeframe:

• Check your spam or promotions folder
• Confirm the email address entered at checkout was correct
• Contact us at alodigroup@gmail.com

We’ll gladly help resolve any delivery issues as quickly as possible.

CONTACT

For delivery questions or support, contact:

hello@songalways.com